Privacy Policy

Task Exchange Pty Ltd
ABN 29 074 761 292
Suite 204, 110 Pacific Highway
North Sydney, NSW, Australia, 2060

Task Exchange Privacy Policy

Last Modified: March 28, 2017

Privacy Statement

This Privacy Policy provides our policies and procedures for collecting, using and disclosing your information. Users can access the LG Hub/bigtincan hub service (the “Service”) through our websites, and, applications on Devices, through APIs and through third-parties.

A “Device” is any computer used to access the Service including without limitation a desktop, laptop, mobile phone, tablet or other consumer electronic device. This Privacy Policy governs your access of the Service regardless of how you access it, and by using our Services you consent to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy. All of the different forms of data, content and information described below are collectively described as “information.”

1. The Information We Collect and Store

We may collect and store the following information when running the Service.

Information You Provide. When you register an account, we collect some personal information, such as your name, phone number, email address and home and business postal address. You may also optionally provide us with credit card or other billing information for account payment purposes only or ask us to import your contacts by giving us access to your third party services (for example your email account) or to use your social networking information if you give us access or social network connection services. You may also provide us with your contacts’ email addresses when sharing folders or files with them. We may also receive Personal Information (for example your email address) through other users, for example if they have tried to share something with you.

Files. We collect and store the files you upload, download or access with the Service (“Files”). If you add a file to your Service that has been previously uploaded by you or another user, we may associate all or a portion of the previous file with your account rather than storing a duplicate.

Log Data. When you use the Service, we automatically record information from your Device, it’s software and your activity using the Services. This may include the Device’s Internal Protocol (“IP”) address, browser type, information you search for on our or bigtincan’s website, locale preferences, identification numbers associated with your Devices, your mobile carrier, date and time stamps associated with transactions, system configuration information, metadata concerning your files and other interactions with the Service.

2. How We Use Personal Information.

Personal Information. In the course of using the Service, we may collect personal information that can be used to contact or identify you (“Personal Information”).

Personal Information is or may be used i) to provide and improve our Service, (ii) to administer your use of the Service, (iii) to better understand your needs and interests, (iv) to personalise and improve your experience, and (v) to provide or offer software updates or product announcements. If you no longer wish to receive communications from us, please follow the “unsubscribe” instructions provided in any of those communications, or update your account settings information.

Geo-Location Information. Some Devices allow applications to access real-time location-based information (for example GPS). Our mobile apps do not collect such information from your mobile device at any time while you download or use our mobile apps as of the date that this policy went into effect but may do so in the future with your consent to improve our Services. Some photos or videos you place in LG Huh or bigtincan hub may contain recorded location information. We may use this information to optimise your experience.

If you do not wish to share files embedded with your geo-location information with us, please do not upload them. If you don’t want to store location data in your photos or videos, please consult the documentation for your camera to turn off that feature. Also, some of the information we collect from a Device, for example IP address, can sometimes be used to approximate a Device’s location.

Analytics. We also collect some information (ourselves or using third party services) using logging, such IP addresses, which can sometimes be correlated with Personal Information. We use this information for the above purposes and to monitor and analyse use of the Services, for the Service’s technical administration, to increase our Service’s functionality and user friendliness, and to verify users have the authorisation needed for the Services to process their requests.

3. Information Sharing and Disclosure.

Your Use. Any information you choose to provide should reflect how much you want others to know about you. Please consider carefully what information you disclose and your desired level of anonymity. We do not sell your personal information to third parties. We may also share or disclose your information with your consent, for example if you use a third party application to access your account (see below). Through certain features of the Service, you may also have the ability to make some of your information public. Public information may be broadly and quickly disseminated.

Service Providers, Business Partners and Others. We may use certain trusted third party companies and individuals to help us provide, analyse and improve the Service (including but not limited to data storage, maintenance services, database management, web analytics, payment processing and improvements of the Service’s features). These third parties may have access to your information only for purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy Policy.

Third Party Applications. We may share your information with a third party application with your consent, for example when you choose to access our Services through such an application. We are not responsible for what those parties do with your information, so you should make sure you trust the application and that it has a privacy policy acceptable to you.

Compliance With Laws and Law Enforcement Requests. Protection of Task Exchange/Bigtincan Rights. We may disclose to parties outside bigtincan files stored in your bigtincan hub and information about you that we collect when we have a good faith belief that disclosure is reasonably necessary to i) comply with a law, regulation or compulsory legal request ii) protect the safety of any person from death or serious bodily injury, iii) prevent fraud or abuse of Task Exchange/bigtincan or it’s users, or iv) to protect Task Exchange/bigtincan’s property rights. If we provide your bigtincan hub files to a law enforcement agency as set forth above, we will remove bigtincan’s encryption from the files before providing them to law enforcement. However bigtincan will not be able to decrypt any files that you encrypted prior to storing them on bigtincan hub.

Business Transfers. If we are involved in a merger, acquisition or sale of all or a portion of our assets your information may be transferred as part of that transaction but we will notify you (for example, via an email or a prominent notice on our website) of any change of control or use of your Personal Information or Files, or if either become subject to a different Privacy Policy. We will also notify you of choices you may have regarding the information.

Non-Private or Non-Personal Information. We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of our Service.

4. Changing or Deleting Your Information.

If you are a registered user, you may review, update, correct or delete the Personal Information provided in your registration or account profiles by changing your “account settings.” If your personally identifiable information changes, or you no longer desire our Service, you may update or delete it by making the change on your account settings. In some cases we may retain copies of your information if required by law. For questions about your Personal Information on our Service, please contact We will respond to your inquiry within 30 days.

5. Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, you may delete your account by contacting us at

We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Consistent with these requirements, we will try to delete your information quickly upon request. Please note, however, that there might be latency in deleting information from our services and backed-up versions might exist after deletion. In addition, we do not delete from our servers files that you have in common with other users.

6. LG Hub/Bigtincan Community

Our Service offers publicly accessible community services such as blogs, forums, and wikis. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. Your posts may remain even after you cancel your account. For questions about your Personal Information on our Service, please contact

Our site includes links to other Web sites whose Privacy Practices may differ from Task Exchange. If you submit personal information to any of those sites your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.

7. Security

The security of your information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the information submitted to us, both during transmission and once we receive it. No method of electronic transmission or storage is 100% secure however. Thereby we cannot guarantee its absolute security. If you have any questions about security you can contact us at

8. Our Policy Towards Children

Our Services are not directed to persons under 16. We do not knowingly collect personally identifiable information from children under 16. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent he or she should contact us at .If we become aware that a child under 16 has provided us with Personal Information we will take steps to delete such information from our files.

9. Safe Harbour

Task Exchange’s privacy program does not does not cover information that may be collected through downloadable software.
Task Exchange complies with the US – EU Safe Harbour Framework and the US – Swiss Safe Harbour Framework as set forth by the US Department of Commerce regarding the collection, use and retention of personal data from European Union member countries and Switzerland. Task Exchange has certified that it adheres to the Safe Harbour Privacy Principles of notice, choice, onward transfer, security, data integrity, access and enforcement. To learn more about the Safe Harbour program please visit

If you have questions regarding this statement, you should contact us at

10. Contacting Us

If you have any questions about this Privacy Policy please contact us at

11. Changes to our Privacy Policy

This Privacy Policy may change from time to time. If we make a change to this Privacy Policy that we believe materially reduces your rights we will provide you with notice (for example, by email). And we may provide notice of changes in other circumstances as well. By continuing to use the Service you after those changes become effective, you agree to be bound by the revised Privacy Policy.